FAQ

Q: How I can find the download Links of my purchased products?
A1: The download links will be sent to your e-mail. So please check also your spam/Junk folder of your e-mail account, if you cannot find the download links in your e-mail.
A2: You can also login to erdnasemagicstore.com and go to “MY ACCOUNT” then press on “Downloads” and you ‘ll see all the download Links of all purchased products.

Q: Can I also put in the name of the product instead of the order number in the description box during payment?
A: No, you are not allowed to do that, cause we will not be able to clearly identify your order. In this case we ‘ll refund your Payment immediately and Your order will be cancelled.

Q: If I cannot find a product I am looking for on your store, can I make request for specific products?
A: Yes, you can request for specific products you would like to purchase. Just contact us via live-chat or send us an email to [email protected] with your requests. We will do our best to get this product on our store.