FAQ

About Payment:

Q: How do I pay?
A: Click on checkout, fill in your correct e-mail address and click on “Place Order”.
You will receive an order receipt to your email with the payment instructions.
Click on the paypal link on the order receipt and fill in manually your order number and total price.

Q: Can I also put in the name of the product instead of the order number in the description box during payment?
A: No, you are not allowed to do that, cause we will not be able to clearly identify your order. In this case we ‘ll refund your Payment immediately and Your order will be cancelled.

Q: After successful payment, how long do I have to wait for the download links?
A1: Most of the time it takes only few minutes until we complete your order
A2: Sometimes all staff members are busy or resting, so in worst case it could take up to 12 hours.

Request & Reports

Q: How do I find the download Links of my purchased products?
A1: The download links will be sent to your e-mail. So please check also your spam/Junk folder of your e-mail account, if you cannot find the download links in your e-mail.
A2: You can also login to erdnasemagicstore.com and go to “MY ACCOUNT” then press on “Downloads” and you ‘ll see all the download Links of all purchased products.

Q: If I cannot find a product I am looking for on your store, can I make request for specific products?
A: Yes, you can request for specific products you would like to purchase. Just contact us via  an email to [email protected] with your requests. We will do our best to get this product on our store.

Q: What should I do, when the download link is dead?
A: Don´t worry, just contact us via e-mail and report with your order number.